I powered my RAID array with the wrong power cable and have caused it to overheat and burn. Can you advise me on the chances of recovering my photso and documents?

I accidentally powered my RAID array Seagate in Toshiba 3.5 1.5tb pk1542 1hk0 with 24v rather than 12v. I saw an instant red light on the box. After switching to the correct power cable I then tried again but got a blue flashing light. I can detect a slight burnt smell coming from the mother board. Can you please advise me on the likely recovery of 6946 photos (approx 30GB) and also 17GB of documents? Thanks.

It sounds as if your device has suffered serious mechanical failure from overheating. If the device was only powered by the incorrect power cable for a short amount of time, then the damage may not be catastrophic. While full data recovery of all your photos and documents may be unlikely, there is still a good chance that a sizeable proportion be can saved.

If your device has suffered serious physical damage by overheating, burning or mishandling, contact us as soon as possible for a direct quote and free analysis of how much data can likely be restored.

Please call us on (833) 503-1087 if you’d like to take advantage of our toll free diagnosis service and discuss the specifics of your situation in more detail. Alternatively, you may complete the free online quote here.

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